New Charity Commission Online Service - What you need to do

Aug 11 / Tim Wyatt
From the 31st of July 2023 the Charity Commission has migrated to its new online services platform.

'My Charity Commission Account' is a new way for people who help charities, like trustees and charity contacts, to access the Charity Commission's online services.

This means you can no longer change your charity details and submit an annual returns using your previous login details until you've set up a new account.

What you need to know

In this short video presentation Tim outlines the next steps you need to take if you have not yet set up your 'My Charity Commission Account'.
Write your awesome label here.
With this account, you can update charity information, submit annual reports, and make changes to the charity's name or financial year. Each person has their own account with a username and password. There are different types of accounts based on your role in the charity.

The main person in charge, called the primary administrator, has full access to the account and can do many things like manage other users and change permissions. Trustees have their own account where they can update their personal information and see other trustees' names. Other people who work with the charity, like employees or advisors, can also have accounts with access to certain services. To get an account, you need to request it based on your role in the charity. If you have permission, you can also invite other people to create accounts.

What do I need to do next?

If you have not already set up your 'My Charity Commission Account' as the main charity administrator you will need complete this process. 

For individuals whom are already registered as the main contact with the charity commission you should have already received an email inviting you to sign up. 

However, if the contact details on the charity commission registered are not up to date or you have not yet received an email you will need contact the charity commission directly in order for them to send you a sign up link.

Full details of the step by step process can be found on the charity commission website on the link below:
Created with